Cancellation Policy

Cancellation & Rescheduling Due to the specialised nature of Aqua Natal and our commitment to small, safe class sizes, we require notice for all cancellations. More than 48 Hours Notice: You will receive a full refund to your original payment method. Between 24 and 48 Hours Notice: You will receive a full credit to your account, which can be applied toward a future session. Less than 24 Hours Notice: The class fee is non-refundable. This includes all "No-Shows." The "Maternity Transition" Guarantee Life as a mama is unpredictable. If you have your baby before you finish your pre-paid Aqua Natal sessions, any remaining credits will be held on your account and can be used for our Postnatal/Future Mums & Bubs sessions once you are cleared to return to exercise. Health, Safety & Pool Hygiene Medical Clearance: By booking, you affirm that you have received clearance from your Midwife or GP to participate in aquatic exercise. Pool Entry and what to bring: Please shower before entering the pool to maintain water quality. Illness: For the health of all participants, please do not attend if you have had any gastric illness, open wounds, or contagious skin conditions in the last 48 hours. Listen to Your Body: Aqua Natal is designed for safety, but you are the expert on your body. If you feel dizzy, faint, or experience any discomfort, please notify Alicia immediately and exit the water safely. Pool Facility Rules Please adhere to all signage and lifeguard instructions at the Whangārei Aquatic Centre. Bring your own towel, swimwear, and a non-glass water bottle. Liability Waiver While Alicia is a trained specialist, participation is at your own risk. Empowered Authenticity Ltd. is not liable for any injuries or health complications incurred during or after the session.

Contact Details