Terms & Conditions (T&Cs)

Empowered Authenticity Ltd.

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1. General Terms & Conditions

1.1 Use of Services

All classes, workshops, 1:1 & group sessions, and materials provided by Empowered Authenticity Ltd. are for educational, self-help, and non-clinical support purposes only. Services are not a substitute for medical or psychological care. Always consult with your doctor, Lead Maternity Carer (LMC) midwife, or a qualified healthcare professional before starting any new exercise program or mindset service, particularly during pregnancy.

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1.2 Health Waiver & PAR-Q

All clients booking Prenatal Yoga, Aqua Natal, or any Mindful Movement class must complete the mandatory Pre-Activity Readiness Questionnaire (PAR-Q) prior to participation. Failure to complete the PAR-Q prior to class may result in a delayed start to your session while we process your safety information. To ensure your full class time, please complete this upon booking.

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1.3 Scope of Coaching & Mental Health Boundaries

Matrescence Coaching and Empowerment Mentoring are non-clinical life, nervous system, and mindset coaching services. We do not diagnose, treat, or cure any clinical mental health conditions. Our focus is on non-clinical strategies, nervous system regulation, goal setting, and promoting maternal confidence.

If a client exhibits signs of severe clinical perinatal depression, psychosis, or acute crisis, Empowered Authenticity reserves the right to pause sessions and refer the client to primary healthcare providers (such as a GP, LMC midwife, or Emergency Mental Health Services) to ensure the client's safety.

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1.4 Media & Photography Consent

By attending in-person classes, workshops, or events hosted by Empowered Authenticity, you acknowledge that photos or short video clips may occasionally be taken for community updates, educational materials, or promotional purposes (such as social media, website features, or publications).

If you prefer not to be photographed or filmed, please notify Alicia verbally before class or in writing prior to the event, and we will fully respect your privacy.

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1.5 Aqua Natal Classes (Pool-Based)

• Facility Rules: All participants must follow safety signage and lifeguard instructions at the Whangārei Aquatic Centre (or host facility).

• Hygiene: A brief shower is required prior to entering the pool to maintain water quality.

• Attire & Equipment: Please wear appropriate maternity swimwear. For safety, glass water bottles are strictly prohibited on the pool deck.

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2. Booking, Cancellation & Expiry Policies

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2.1 1:1 Coaching Packages & Sessions

• Rescheduling (24-Hour Rule): We require at least 24 hours' notice to reschedule a 1:1 coaching session. Rescheduling with more than 24 hours' notice incurs no fee.

• Late Cancellations & No-Shows: Cancellations with less than 24 hours' notice, or failure to join a scheduled call within 15 minutes of the start time, will result in the session fee being forfeited or charged in full (excluding sudden medical emergencies or labor).

• Package Expiry Period: All multi-session coaching packages (e.g., Empowered Birth & Motherhood or Expat Motherhood) must be used within 6 months from the date of purchase to ensure continuity of care and booking availability. Unused sessions after 6 months will expire.

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2.2 Casual Movement Classes & Online Classes

• More than 24 Hours' Notice: Full refund to your original payment method.

• Between 2 and 24 Hours' Notice: Full credit applied to your member account for a future class booking. Refunds are not issued within this window.

• Less than 2 Hours' Notice / No-Shows: Class fee is non-refundable and non-creditable.

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2.3 Workshops & Immersions (e.g., 2-Hour Workshops)

Due to strictly limited venue capacity and event prep:

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• Cancellations: Tickets are non-refundable within 7 days of the workshop date.

• Transferring Your Spot: If you are unable to attend (e.g., due to sickness or fatigue), you are welcome to pass your spot to another expecting/new mother. You must notify Alicia prior to the event with the attendee's name and contact details, and the new attendee must complete the mandatory PAR-Q form prior to stepping into the workshop.

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2.4 Virtual Class Recordings

Select virtual classes or online workshops may be recorded for participants who cannot attend live or for replay access within our private community platforms. By participating in a live virtual session where recording is announced, you consent to the recording. Chat boxes and participant videos are kept secure and are shared exclusively within private member access spaces.

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2.5 Concession Card Policy

• Flexibility & Use: Multi-use passes can be used interchangeably for Prenatal Yoga and Aqua Natal. Postnatal/Mums & Bubs classes has its own concession plan. 

• Non-Transferable: Pass credits are assigned to your individual member profile and cannot be shared with or transferred to other individuals.

• Expiry Period: Please refer to the specific plan for details on expiry period.

• Postnatal Transition: Remaining pass credits at the time of your baby’s birth remain valid, and can be converted for Postnatal recovery classes once you receive medical clearance from your LMC or GP.

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2.6 Health & Safety Exceptions

Pregnancy is unpredictable. If you need to cancel a class or coaching session due to an unexpected, urgent medical issue or early labor, please contact Alicia directly as soon as possible to review your booking on a case-by-case basis.

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3. Community Platforms, Digital Content & Intellectual Property

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3.1 Online Community Code of Conduct (Skool Hub)

Members of our free or paid online communities (e.g., Skool) agree to maintain a supportive, non-judgmental, and respectful environment. Empowered Authenticity Ltd. reserves the right to remove any member without notice who engages in harassment, self-promotion/spam, or offers unsafe medical advice to other mothers.

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3.2 Voluntary Contributions ("Shout Me a Coffee")

Voluntary monetary contributions made through community platforms (e.g., Skool donation links) are non-refundable gifts contributed toward keeping community resources, videos, and educational materials accessible. These contributions do not constitute payment for specific 1:1 services or clinical care.

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3.3 Intellectual Property (IP)

All digital downloads, workbooks, video practices, postpartum planning guides, and course content created by Empowered Authenticity Ltd. are for personal, non-commercial use only. Materials may not be resold, reproduced, or republished without express written consent.

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4. Shop Policy (Empowered Through Threads)

• Custom Orders: Merchandise is custom printed on demand. We do not offer exchanges or returns for change of mind or ordering the incorrect size. Please review sizing guides carefully.

• Damaged/Defective Goods: Replacements or refunds are only issued for items that arrive damaged, defective, or incorrect due to a printing error. Please contact us within 7 days of delivery with photographic proof.

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5. Privacy Policy & Data Collection

• Data Collected: We collect personal information (name, email, phone number, billing details, and health information via the PAR-Q) necessary for safe instruction and booking management.

• Third-Party Processors: Payments are processed securely via third-party providers (Wix Payments, Stripe, PayPal). Email communications, newsletters, and automated delivery guides are managed through Kit (Kit.com).

• Marketing Consent: By subscribing to our mailing list or downloading free resources, you agree to receive email communications, community updates, and newsletter broadcasts from Empowered Authenticity. You can update your preferences or unsubscribe at any time via the link in the email footer.

• Health Data Privacy: PAR-Q health information is strictly confidential and will never be shared with third parties without your explicit prior consent.

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Disclaimer

All content provided on the Empowered Authenticity website, social media, Skool community, and digital tools is for educational and informational purposes only. It is designed to supplement, not replace, professional medical advice, diagnosis, or clinical mental health treatment. Users are encouraged to seek professional guidance from qualified healthcare providers for specific medical concerns.

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